Where we ship
We ship from our warehouse in [Hyderabad, India] to customers in the United States (all 50 states, plus DC), Canada, the United Kingdom, and select EU countries. If your country isn’t listed at checkout, we don’t currently ship there.
Free shipping
- United States: Free standard shipping on orders over $150 USD (after discounts, before taxes and duties).
- India: Free standard shipping on orders over ₹1,999 (after discounts, inclusive of GST).
- Other countries: Thresholds shown at checkout in your local currency.
Shipping charges below the free threshold
- United States orders under $150 USD: flat $25 USD per order.
- India orders under ₹1,999: flat ₹149 per order (inclusive of GST).
- Shipping charges are not refunded if the order is returned. If a piece arrived damaged or wrongly shipped, we cover the return shipping in full.
Delivery timeframes
We hand-pack orders within 24 to 48 business hours of the order being placed (Monday to Saturday, excluding Indian public holidays).
- United States: 7 to 14 business days after dispatch, via DHL Express, FedEx International, or Aramex, depending on the destination ZIP code. You’ll receive a tracking number by email and SMS on the day of dispatch.
- India: 2 to 6 business days after dispatch, via Delhivery or Blue Dart.
- Other international destinations: 8 to 18 business days after dispatch.
Delivery times are estimates from our couriers. Weather delays, customs holds, and postal strikes can add 2 to 5 business days. If you’re ordering for a specific event date, we recommend placing the order at least 3 weeks in advance.
Customs duties and taxes for US orders
We ship your order on a DDP (Delivered Duty Paid) basis wherever the courier supports it. That means the price you see at checkout includes import duties and taxes for delivery inside the United States. No surprise bill from the courier at your door.
If your ZIP code falls into a route where DDP isn’t available, we’ll flag it at checkout and quote the estimated duties before you pay. In that case, the courier collects duties on delivery, and those charges are your responsibility.
Order tracking
You’ll get three emails per order:
- Order confirmation (within a few minutes of purchase).
- Dispatch notification with the courier name and tracking number (within 24 to 48 business hours).
- Delivery confirmation once the courier marks the order as delivered.
If tracking hasn’t updated for 5 or more business days, write to us at [care@yourbrand.com] and we’ll open a courier trace within 24 hours.
Damaged, tampered, or wrong items
If your package arrives visibly damaged or tampered with, do not refuse delivery. Accept the parcel, then film a full unboxing video within 24 hours of delivery, and email the video plus a photo of the shipping label to [info@onlineboutiqueshop.com] with your order number in the subject line.
We’ll process a full replacement or a full refund (including original shipping) within 5 business days of receiving the video, subject to courier confirmation.
Note: unboxing videos are the courier’s requirement for damage claims, not ours. Without the video we can raise your claim but the courier may deny it, which slows down your refund.
Lost or undelivered orders
If tracking shows your parcel as delivered but you didn’t receive it, contact us within 5 business days of the delivery scan. We’ll open an investigation with the courier. Resolution options are:
- Reship at our cost.
- Refund to your original payment method.
- Store credit at 110% of the order value (extra 10% for the trouble).
Returns and exchanges
Returns and exchanges are covered under our separate Return & Refund Policy.
- US customers: 7 days from the delivery date to initiate a return. Prepaid US return label included. Free size exchanges (we cover both legs of shipping).
- India customers: 7 days from the delivery date. Reverse pickup arranged by us.
- The item must be unworn, unwashed, with original tags and packaging intact.
- Final sale items and custom-tailored pieces are not eligible for return.
Contact
For anything shipping-related, write to [info@onlineboutiqueshop.com] or send us a message from the contact us form. Answered by a real person, Monday to Saturday, 10 am to 7 pm.